Return & Refund Policy

Last Updated: March 2026

Eligible Returns

Only the following items are eligible for full credit or replacement:

• Manufacturer defects
• Items damaged during shipping

All returns must be accompanied by an approved Return Authorization (RA) Number issued by Addvice.

Damaged or missing items must be reported within 48 hours of delivery.

Unless the return is due to an error by Addvice, returned items are subject to:

• 15% restocking fee
• Customer responsibility for return shipping charges

Perishable Items

Perishable products are not eligible for return or credit under any circumstances.

Hazardous Materials Returns

Due to federal and carrier regulations, hazardous materials cannot be returned unless the return is specifically arranged and approved by Addvice.

Hazardous materials must be shipped using an authorized licensed carrier.

Unauthorized returns containing hazardous materials will not be credited.

Refused or Unclaimed Shipments

Shipments that are refused or left unclaimed will incur:

• 15% restocking fee
• All applicable freight charges

If the customer requests the order to be reshipped, all additional shipping charges will apply.

Return Process

To initiate a return:

• Contact your Sales Account Manager or customer service
• Request a Return Authorization (RA) number
• Clearly mark the RA number on the packing slip
• Clearly label the RA number on the outside of the return package

Returns sent without an approved RA number may be refused.